2023 - What a Difference a Year Makes
Dear Friends:
As always, it's a pleasure to update you on things going on here at Johnson's and perhaps share some insights on how we've been impacted (positively and negatively) by the crazy events of 2023.
My what a difference a year makes! In 2022 we enjoyed a record first half ... and then the Federal Reserve triggered 7% mortgage rates in mid-August. In an instant, our traditional household good moving business contracted 20% as people stayed-put with their 3% mortgages. We are starting to see that market recover as lenders get creative with buy-downs and sellers resign themselves to the new normal.
On the flip side of our business, we continue to ride the post-Covid wave of office de-commissioning (read, shrinking) as tenants give-up un-needed space and re-stack their offices (which requires a quality office mover like us). We also continue to enjoy record growth in our new logistics businesses including WarehousingIT.com, Johnson Commercial Solutions, OneRelo, and Broadway Business Interiors. Those businesses are growing at a 20% clip and recently eclipsed our legacy moving & storage business in terms of revenues. Like most businesses, we are balancing rising interest expense, inflation, and most importantly, the need to help our 550 employees and contractors keep up in an increasingly difficult economic environment. We are fortunate to have diversified our business rapidly over the past five years, now servicing:
- National office & industrial relocation and project management;
- National office furniture sales;
- Supply chain management and commercial warehousing;
- International freight forwarding;
- Military household goods relocations; and
- Our legacy civilian household goods relocation business.
We are blessed to have a vast network of loyal customers and suppliers and we are always here to serve. We wish all of you the best in this challenging environment and we're here to help.
Thanks as always for your friendship and partnership with our growing business.
Best,
DDH
Awards
Congratulations to our COO Don Hindman, Esq. for being inducted into the TITAN 100 Hall of Fame!
Recent News and Moves
New Centennial Warehouse is open!
Annual Truck Charity Pull
Johnson Storage & Moving joint venture with 1 Relo
Johnson Storage & Moving is proud to announced its new joint venture with 1Relo located in Miami, FL. This joint venture will enable JSM's International Division to combine efforts with 1Relo's experienced international forwarding team to grow agent and COD relocation business across the world.
1Relo had been growing quickly in the Agent and COD forwarding business, but sought out an alliance with Johnson's to facilitate even more rapid growth.
Johnson's belongs to FIDI, LACMA, IAM, and other organizations that facilitate geographic coverage and consistent quality. "We are excited to partner with Morrie Stevens and the Johnson team to facilitate even faster growth in our international household goods forwarding business" said 1Relo's founder, Manny Rojas. "Johnson's has a 123 year track record of excellence and we're super excited to launch our new JV to foster mutual growth."
Johnson's international business is headed by Johnson VP Morrie Stevens, Jr., an industry veteran with more than 20 years' experience in international freight forwarding. "We look forward to partnering with Manny, Rick, and their entire team to turbo-charge our forwarding business" said Stevens. "This JV will more than double our international business Day 1, with the opportunity to build a $25M freight forwarder over the next five years. Exciting Stuff!"
Johnson Commercial Solutions close to being OMA's
Top Booker for the second year in a row.
Johnson Employees Volunteer at Easter Seals Camp
Volunteering is a powerful way to give back to the community and make a positive impact on the lives of others. Recently Johnson Storage & Moving participated in camp clean-up at the Easter Seals camp, which included tasks like painting, mowing, and weeding. Easter Seals is a non-profit organization that provides services and support to individuals with disabilities.
The Easter Seals camps offer a unique environment where individuals with disabilities can enjoy recreational activities, develop social skills, and build self-confidence. This camp provides a safe and inclusive space for campers to connect with nature, make new friends, and create lasting memories. Thank you to all the Johnson employees who participated in this event.
Record Month for our WarehousingIT.com Business
Johnson Cares
Company Picnic
Elevating Quality: A Year of Progress
In the past year, our unwavering commitment to quality improvement has yielded some remarkable results. Our Quality Enhancement Initiative has been a driving force behind these achievements, with a focus on optimizing software utilization, implementing new protocols, and staying dedicated to our mission.
We actively engage with our global household goods customers across various platforms to gather their valuable feedback. In our interstate operations alone, this dedication to customer feedback has resulted in a remarkable 20% increase in customer responses and an impressive 5.96% boost in our Willingness To Recommend (WTR) compared to the previous year.
As we approach the final quarter of the year, we are filled with enthusiasm to end on a high note. We look forward to setting fresh goals that will sustain our growth momentum and proudly exemplify our unwavering commitment to quality.
